My Sales Agent is committed to respecting your right to privacy and protecting your personal information.
We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.
We will ensure that all employees and subcontractors are aware of and understand our obligations as well as their own obligations under the Act. We will achieve this through the provision of training and through maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed or disposed of improperly.
This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or our website.
The purpose of this Policy is to:
- Give you a better and more complete understanding of the kinds of personal information we collect and hold;
- Clearly and concisely communicate how and when we collect, disclose, use, store and otherwise handle personal information;
- Inform you about the purposes for which we collect, hold, use and disclose personal information;
- Provide you with information about how you may access your personal information, and seek correction of your personal information;
- Provide you with information about how you may make a complaint, and how we will deal with any such complaint;
- Enhance the transparency of our operations.
For the purpose of this Policy, the following terms will have the following meanings, as attributed to them by section 6 of the Act:
means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
means information or an opinion about an individual’s racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; and/or sexual orientation or practices.
Collection of Personal Information
We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide & carry out.
The types of personal information we generally collect include but is not limited to:
- Residential address.
- Business address.
- Postal address.
- Email address.
- Home telephone number.
- Work telephone number.
- Mobile telephone number.
- Financial information including names of banks or financial institutions.
- Public Liability insurance details.
We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out a form or when you give us personal information in person, or via telephone, email, correspondence or our website.
If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.
Use and Disclosure of Personal Information
Personal information collected by My Sales Agent will ordinarily be used for the following purposes:
- Form 6 Appointments
- Open Home registration
- Expressions of Interest
In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:
- Your legal advisor/solicitor/conveyancer
- Your financial institution
We will only use and disclose personal information for the primary purpose for which it was initially collected.
We will not disclose your personal information to government agencies, private sector organisations or any third parties unless one of the following applies:
- You have consented.
- It is otherwise required or authorised by law.
My Sales Agent relies on third party suppliers or contractors to provide specialised services such as web hosting and data storage services. If personal information is provided to these suppliers and contractors in order to enable them to perform the agreed tasks, we will make every effort to ensure that the supplier or contractor handles the personal information in accordance with the Act and the Australian Privacy Principles. We will also require all suppliers and contractors to provide privacy undertakings and enter into confidentiality agreements.
Your personal information may be stored in hard copy documents or electronically. My Sales Agent is committed to keeping your personal information secure and safe. We will review and update our security measures from time to time. In addition, we will review the personal information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed.
If you are aware that we hold personal information about you that is no longer accurate, complete or up-to-date, please contact us.
You may contact us by mail, email or telephone as follows:
Denean Hall (Principal)
My Sales Agent
PO Box 3307, Bracken Ridge, QLD 4017
Mobile: 0408 835 324
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to My Sales Agent.
We will acknowledge receipt of a complaint within 2 business days.
We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.
If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:
Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218
SYDNEY NSW 2001
1300 363 992